Jess Lachs

Chapters

Building a World-Class Data Organization Structure

Balancing Exploratory Work with Operational Demands

Hiring Data Talent: Curiosity, Defensiveness, and Cultural Fit

Defining Metrics: From Proxy Metrics to Meaningful Measurement

Edge Cases and Failure Modes: Beyond Averages

Global Data Operations and Scaling Across Markets

From Non-Technical Background to Data Leadership

AI Corner: Using AI to Empower Non-Technical Users

Key Concepts

• Ask Data AI
• LLM applications
• Never Delivered
• business impact
• centralized analytics
• churn impact
• cross-functional alignment
• curiosity
• data blind spots
• defensiveness
• distributions
• domain expertise
• edge cases
• fail states
• first principles
• global expansion
• hackathons
• humility
• long-term outcomes
• market differences
• non-traditional backgrounds
• operational complexity
• opportunity discovery
• organizational culture
• ownership mentality